Rest API Change Urgency Field

#1

Hi,

This is related to the post: /forum/t/regarding-urgency-field/468

Here what is the meaning to change upward? does this mean we can only change from LOW to HIGH? but I can change from HIGH to LOW also.

What about the integer number in audits? We are getting the following audit for urgency change:
“old_urgency”:6
“new_urgency”: 2
What does this 6 and 2 mean? How to get the Urgency Name from the Id? or Id from the Urgency Name?

Let me know in case of any concerns.

Regards,
Sonal

#2

HI Sonal,

What was meant here was that with Alert grouping you can only move an Incident from Low to High. If you have a specific example to share and would like us to investigate, please share this it in a direct thread with Support@pagerduty.com and do not share it here, as it is an open forum where do don’t encourage sharing any personal info.

John

#3

Hi,

What about the integer number in audits? We are getting the following audit for urgency change:
“old_urgency”:6
“new_urgency”: 2
What does this 6 and 2 mean? How to get the Urgency Name from the Id? or Id from the Urgency Name?

Let me know in case of any concerns.

Regards,
Sonal

#4

Hi Sonal,

When the urgency is changed via the REST API, a log entry stores the data in the format:

6 is tied to high urgency and 2 is tied to low urgency. These are the key details you would see in the REST API log entry for the urgency change:

{
      "type": "urgency_change_log_entry",
      "channel": {
        "type": "api",
        "old_urgency": 6,
        "new_urgency": 2
      }
}

Please know that this is not the format needed to actually update the urgency via REST API. There is no ID for these urgency like there are for Incident Priorities.